Shipping Policy
Thank you for visiting and shopping at Green Essence LLC!
All of our orders are shipped via [USPS/UPS]. You will receive an email update with your tracking number once your order has shipped!
Delivery Times
All orders are processed within 3 days of your online order. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.
Domestic Shipments
Shipment method
Estimated delivery time
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USPS Ground Advantage*
2-5 business days
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USPS Priority Mail*
1-3+ business days
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USPS Priority Mail Express
1-2 days guaranteed
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UPS Ground
1-5 business days
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UPS 3 Day Select
3 business days
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UPS 2nd Day Air
2 business days
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UPS Next Day Air
1 business day
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International Shipments
Shipment method
Estimated delivery time
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First Class Package Int’l*
1-4+ weeks
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Priority Mail Int’l*
6-10+ days
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Priority Mail Express Int’l*
3-5+ days
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Standard (Canada & Mexico)
3-7 business days
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Worldwide Expedited
2-5 business days
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Worldwide Saver
1-3 business days
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Worldwide Express
1-3 business days
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*Service is subject to shipping delays. Delivery times are estimates and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.
Tracking Your Order
Once your order has shipped, you will receive a tracking email within 3 days. Please allow [USPS/UPS] up to 48 hours to reflect updates on their tracking page.
Customs, Duties, and Import Taxes
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and Missing Orders
If you received your order damaged, or if the order appears to be lost during shipping, always contact support@greenessencellc.com first. Do not attempt to file a claim with [USPS/UPS] yourself. Green Essence LLC will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.
Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc. before consulting with Green Essence LLC. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.
Insurance Coverage
All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date of the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery.
Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.
Good Faith Cooperation
When an insurance claim needs to be filed for a shipment, both Green Essence LLC and you, the recipient, acknowledge both parties' respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.
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Contact Us
If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 24 hours.
Phone:
Email: support@greenessencellc.com
Social:
All of our orders are shipped via [USPS/UPS]. You will receive an email update with your tracking number once your order has shipped!
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Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible sicarios that may accrue, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much much more.